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Shipping orders
1. ANIMATEK de Omnivida Unipessoal LDA., provides several carriers for sending orders with a weight limit of 30kg., and the calculations for sending orders are made automatically at checkout. For shipments weighing more than 30kg, the shipping cost will be increased depending on the weight, size and destination of the order. Send an email to info@animatek.pt to find out the correct shipping costs over 30kg.
2. We are committed to delivering your order on time, but please be aware that unforeseen circumstances beyond our control may cause delays. It is important to note that shipping and handling costs, along with duties or taxes, cannot be refunded in such situations. Delays may be caused by factors such as adverse weather conditions, natural disasters, civil disturbances, holidays, carrier outages, as well as delays caused by customs or local government authorities.
3. In the event that your order is refused or returned to us (marked 'Return to Sender'), you (the customer) will be responsible for the return shipping costs. Furthermore, the orders refused may incur additional fees, which will be deducted from any eligible refunds after the package is successfully returned to our facility.
We kindly ask you to avoid refusing the order. at the time of delivery. All carriers impose an additional fee on us for any refused shipment and, unfortunately, we are required to pass this fee on to you.
4. We process orders from Monday to Friday, ensuring they are shipped as quickly as possible. Shipping times depend on our stock, distributors' stock, and the type of product to be shipped. We provide an estimate of shipping times:
